Westin Riverfront launches mobile app

Resort first in Colorado to offer access to cutting-edge guest service technology by Runtriz

By Julie Dunn
October 31, 2011
The Westin Riverfront Resort & Spa at Beaver Creek Mountain is pleased to announce that it has launched MyBeaverCreekWestin, a cutting-edge mobile app that offers guests unparalleled access to the many services available at the award-winning resort - from booking treatments at Spa Anjali to ordering room service to handling maintenance & housekeeping requests – all in the palm of your hand.

MyBeaverCreekWestin allows Westin Riverfront guests to communicate directly with the resort from virtually anywhere by using their smartphone, tablet or laptop. The Westin Riverfront's resort app uses the Runtriz web platform to process guest requests and seamlessly deliver them to the appropriate department. And guests can easily stay apprised of the status of their request at any time they desire.

The Westin Riverfront is the first hotel in Colorado to offer Runtriz's cutting edge technology to guests.

“We consider this is the ultimate new tool in guest service and are very proud to be the first resort in Colorado to offer it,” said Westin Riverfront General Manager Bob Trotter. “It will connect us to our guests on a more immediate level and I think it really showcases our dedication to offering exemplary customer service and to keeping up with traveler demands.”

MyBeaverCreekWestin is available for free download on iPhone, Android, Blackberry and iPad devices and can also be accessed through www.mybeavercreekwestin.com

"Communication at a property of this caliber is key and there's no easier way for guests to communicate with the resort than by using their mobile phones,” said Runtriz President Matt Allard. “The Westin Riverfront's customized app enables guests to request services from virtually anywhere with just a touch. These requests are then processed by Runtriz on the back end and seamlessly fulfilled by hotel staff on the front end. It's a level of luxury and service-delivery that loyal Westin guests have come to expect with a mobile twist only available through Runtriz."

For The Westin Riverfront staff, MyBeaverCreekWestin enables them to communicate more efficiently and effectively with guests, while also allowing the resort to capture key data to drive a richer overall experience and significant, incremental revenues.

The Westin Riverfront has become a leader in Colorado's hospitality community since it opened in 2008, being the first resort in the Colorado to achieve Silver LEED certification and being named the #2 U.S. resort for 2011 by the readers of Condé Nast Traveler.

The Westin Riverfront – which offers direct Beaver Creek ski access via the Riverfront Express Gondola - is busy getting ready for Beaver Creek's opening day on Nov. 24, 2011. Located in the heart of Colorado's magnificent Vail Valley, the AAA Four Diamond Westin Riverfront features 230 finely appointed guest residences ranging from studio suites to three-bedroom condominiums, all featuring custom kitchens, five-piece bathrooms and gas fireplaces. Amenities include a ski valet, on-site ski and snowboard rentals, a Westin Kids Club, the Riverfront Club fitness center, a year-round outdoor pool, three riverside hot tubs and Restaurant Avondale, a contemporary Pan Latin Kitchen by Chef Richard Sandoval. Spa Anjali features a full menu of treatment options focusing on healing mountain traditions.

For more information or to book a stay, please visit www.westinriverfrontbeavercreek.com or call 1-866-949-1616.

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